Our full Privacy Policy covers how we collect, use, and protect your information — it’s a longer read, so we’ve kept it on its own page.

Our full Terms of Service cover the complete rules and agreements for using this site — it’s a longer read, so we’ve kept it on its own page.

Once a purchase has been made, you will receive an email confirmation. All orders are processed within 1–3 business days. A shipping confirmation will be emailed to you detailing the status of your order. Please refer to your tracking number for accurate delivery. All vintage and perishable merchandise are final sale and may not be returned. Cosmetic, ceramic, and homewares items may be returned within 14 days from delivery. Any returned merchandise must arrive at our warehouse in its original condition — undamaged, unopened, and unused — to be eligible for a refund. For any questions, please use our contact link from the website menu. Please include the following information when requesting a return:

• Name
• Order Number
• Purchase Date
• Item
• Quantity
• Reason

We want everyone to have a smooth and inclusive experience when using our website and mobile app. If you run into any issues while viewing content, navigating, or using features — or if something doesn’t feel fully accessible — we’d like to hear from you. Please email us at support@violetnova.store with the subject line “Accessibility.” Including a brief description of the issue and any suggestions you may have will help us address it more efficiently. Your feedback is important to us. We’re committed to continually improving accessibility and making the Violet Nova world inclusive for everyone.

Interested in partnering with us through wholesale? Click below to fill out our wholesale form with your information.